What type of information do we collect?

Any information received from you on our site or provided to us in any other way is collected and stored on our site. In addition, we collect the IP addresses used to connect your computer to the Internet - email address, login, password, purchase history and computer and connection information. We may use software tools to collect and measure session information, including length of visits to certain pages, your page interaction information, page response times and methods used to browse away from the page. We also connect personally identifiable information, including email, password, name, communications. We collect payment details, including credit card information, as well as comments, feedback, recommendations, product reviews and personal profile information. 

How do we collect information?

When you initiate a transaction on our site, we collect personal information you give to us (see information listed above). This info is used for the specific reasons stated below only and no other!

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Why do we collect such personal information?
This information is collected for the following purposes:

1. To be able to provide and operate our services, to get our candles into your hands!

2. To provide users of our site and candles with ongoing customer assistance and technical support. 

3. To be able to contact our customers with general or personalized service-related notices and promotional messages. 

4. To create statistical data and other inferred non-personal information our business may use to provide and improve our services and products.

5. To comply with any regulations and applicable laws.

How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?
If you don’t want us to process your data anymore, please contact us at hello@firelightfables.com.

Privacy policy updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here and via emails to our subscribers that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information:
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@firelightfables.com.